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Customer Surveykappa logo small

About This Survey

We would like to offer you the opportunity to rate our services and share your comments, suggestions, and ideas to help us ensure that your visit to our establishment was the best experience possible.

Honest answers to the questions below will help us gauge our performance and identify strengths and weaknesses.

Please take a few minutes of your time to complete this questionnaire, which gives you an opportunity to post your comments on our testimonials page.

Please note that every field requires input in order to make a successful submission.

Tell Us Who You Are

First Name:

Last Name:

Date of Visit:

Length of Stay:

Phone Number:

E-Mail Address:

Comments:

Testimonial Permission:

YES | Use my comments and name as a testimonial for this website.

NO | DO NOT use my comments and name as a testimonial for this website.

Multiple Choice Answers

If a question does not apply to you, please choose option 3, Neutral / Indifferent.

Regarding the appearance and condition of our establishment, how satisfied are you with:

Select the number that best represents your feelings

Very Unsatisfied

Unsatisfied

Neutral / Indifferent

Satisfied

Very Satisfied

Interior design

1

2

3

4

5

Condition and cleanliness of overall establishment

1

2

3

4

5

Exterior signage, including directional signs

1

2

3

4

5

Proper maintenance of restrooms and facilities

1

2

3

4

5

Plenty of available space for parking

1

2

3

4

5

Appearance of table and surrounding area

1

2

3

4

5

Professionalism in posters, banners, and other promotional materials

1

2

3

4

5

How would you evaluate the staff and management with regard to the following:

Select the number that best represents your feelings

Very Unsatisfied

Unsatisfied

Neutral / Indifferent

Satisfied

Very Satisfied

Ease of contacting when questions or problems arise

1

2

3

4

5

Answers questions and solves problems in a timely manner

1

2

3

4

5

Courtesy and respect with which you are treated

1

2

3

4

5

How satisfied are you with each of the following features of our establishment:

Select the number that best represents your feelings

Very Unsatisfied

Unsatisfied

Neutral / Indifferent

Satisfied

Very Satisfied

Shuttle service

1

2

3

4

5

Quality of the entertainment

1

2

3

4

5

Quality of drinks and food from the kitchen

1

2

3

4

5

Website and other communication tools

1

2

3

4

5

Temperature inside the establishment

1

2

3

4

5

Convenience of operation hours

1

2

3

4

5

Value of service for the price versus local competition

1

2

3

4

5

Please indicate how much you agree or disagree with each of the following statements:

Select the number that best represents your feelings

Very Unsatisfied

Unsatisfied

Neutral / Indifferent

Satisfied

Very Satisfied

My order was accurately taken and timely served by staff member.

1

2

3

4

5

The staff valued me as a customer and fulfilled my needs.

1

2

3

4

5

Compared to similar establishments in the area, this one is better.

1

2

3

4

5

I would recommend this establishment to others.

1

2

3

4

5

Based on my last visit, I would come back again soon.

1

2

3

4

5

Submit Your Survey

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